SHIPPING & RETURNS

Please provide a mobile phone number when you order as our courier uses this to let you know when to expect your delivery.

Our delivery processing is carried out between Monday to Friday, excluding Bank Holidays.

If your order is not with you within 4 working days of date of order, please contact us and we can chase it for you.

We reserve the right to alter these displayed charges after order completion in the event of an incorrect delivery location selection. Delivery is normally via DPD.

Delivery is normally 1 -2 working business days

Highlands & Islands of Scotland deliveries may take longer:

Collection in person can be made from 3 Heath Road Skegness PE25 3ST  Personal Collection is free 

Personal collection can be made Monday to Saturday 9am to 5pm from the above address excluding Bank Holidays

Delivery is to all postcodes in MAINLAND England, Wales and Southern Scotland only

An additional charges of £9.95 is charged if delivering to  the following postcodes:

  • IV Northern Highlands

  • AB 30-38 Aberdeen/Highlands

  • AB 44-56 Aberdeen/Highlands

  • KW Highlands/Orkney/Shetlands

  • FK 17-21 Northern Highlands

  • G83  Glasgow

  • PA  20 to 99 Oban

  • PH 17 to 99 Northern Highlands and Oban

  • HS  Northern Highlands/ Oban

  • KA  27 and 28 Arran/Oban

  • ZE  Orkney and Shetlands

  • BT Northern Ireland

  • IM  Isle of Man

  • TR 21 to 25 Isles of Scilly

  • GY  Guernsey

  • JE Jersey

These postage charges are for one parcel up to 30kg   The  second parcel and each subsequent parcel will be charged at £4.95 per box

We will keep you updated at every step of the way starting with payment confirmation.  An email will be sent to you with confirmation of your order and confirmation of dispatch.  

Please supply us with the correct delivery address including a full postcode.  We use DPD to deliver orders.  If you provide us with a mobile number when you order DPD will send you a text message with a delivery slot.  This will also enable you to leave them an alternative delivery address, change your delivery date or notify them of a 'safe place' to leave your parcel.  They can also contact you should there be any delivery issues.

Our responsibility ends once the parcel has been accepted and signed for or left in a safe place according to your instruction.

You will usually receive your delivery 2-3 working days from your order being placed.

As well as your initial payment confirmation email, you will receive an additional confirmation email that your item has been sent to dispatch for delivery.

 

Out of stock 

We endeavour to keep our website up to date with product information but In the unlikely event the item you have ordered is out of stock, we will contact you with the option of a full refund or a date of when we can fulfil the order. Please note, we do not guarantee the sale of any item until you have received the confirmation of dispatch email. 

 

Damage to products

Please check all items  on delivery; if there are any signs of damage to the packaging please report to the driver and fill in any relevant paperwork at the time of delivery. This enables us to claim from the delivery company if your product is damaged and issue you with a refund or replacement as requested.

RETURN & EXCHANGE POLICY

Returns procedures

We hope you will be pleased with your purchase.  Should you wish to return anything bought from us, we will be happy to refund the price of or exchange a product provided it is in fully resalable condition with any labels/tags still intact and as far as possible, in its original packaging. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund or exchange on the item. Please note that we are unable to refund or exchange products which were specially adapted to your requirements unless they are faulty, damaged or do not meet the description we made.

Returns should be made by you within 7 days after the day that you inform us of your decision to cancel and as far as possible in original, undamaged packaging. 

If the product is faulty, damaged, or does not meet the description we made, we will refund the cost of returning the Product and your original delivery charge.

If the product is simply unwanted, you will bear the cost of returning the Product to us and we will not refund your original delivery charge, unless you have exercised your right to cancel the contract under the Consumer Contracts Regulations.

We will not refund Return Delivery to us.

Returns are returned at the buyers expense.

Refunds will only be made once we have received (a) the Product(s) being returned; or (b) evidence of its return, if earlier. Refunds will be made within 7 days after the day return/evidence of return.

Returns can be made by sending the Product(s) back to the dispatch address specified on the dispatch note included within your delivery. Please follow the return instructions on the dispatch note.

Your statutory rights are unaffected.

 

Unwanted Items

In the unlikely event that you decide you no longer want the item you have ordered it can be returned to us. Returns are returned at the buyers expense for a full refund if it is as new and still in its original unopened packaging within 7 days of receipt. Once the item has been received and inspected a refund will be given minus our costs for delivering it to you. 

Our  Store

Digbys Pets & Aquatics

3 Heath Road

Skegness

Lincolnshire

PE25 3ST

01754 611811

Follow us on Facebook

  • White Facebook Icon